RefHelp\u2019s aim is to remain a trusted source of information and valued by all our users. Currently, we are directing our efforts towards generating meaningful impact data that can inform service improvements and provide evidence of impact.<\/p>\n\n\n\n
1. Surveys:<\/strong> Recently, two RefHelp impact surveys were conducted in primary and secondary care respectively. To know more see the results below:<\/p>\n\n\n\n 2. Feedback Form<\/strong>: We have an online feedback form<\/a> embedded on the website for users to report a problem or provide feedback at any point of time.<\/p>\n\n\n\n 3. Deep Dives<\/strong>: A Referral advisor closely works with a specialty to analyse referrals, develop the referral guidelines and review existing pathways to bring about suggested process changes to further improve patient pathways and referrals. To date, deep dives have been done in three specialties namely Dermatology, ENT, and Urology. <\/p>\n\n\n\n \u00a04.\u00a0Google Analytics:\u00a0<\/strong>RefHelp currently has over 500,000 users and over 2 million page views. We monitor traffic on the website using Google Analytics and the performance is reviewed on a monthly basis. See\u00a0RefHelp\u00a0Google Analytics Report – March 2026<\/a><\/p>\n\n\n\n 5<\/strong>. RefTalks<\/strong> : The webinar series was launched in September 2021 and every year an annual review and impact evaluation is carried out to further improve future webinar.<\/p>\n\n\n\n RefHelp’s aim is to remain a trusted source of information and valued by all our users. Currently, we are directing our efforts towards generating meaningful impact data that can inform service improvements and provide evidence of impact. 1. Surveys: Recently, two RefHelp impact surveys were conducted in primary and secondary care respectively. To know more see the<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":10423,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"class_list":["post-10447","page","type-page","status-publish","hentry"],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"aparnaamanna","author_link":"https:\/\/apps.nhslothian.scot\/refhelp\/author\/aparnaamanna\/"},"rttpg_comment":0,"rttpg_category":false,"rttpg_excerpt":"RefHelp’s aim is to remain a trusted source of information and valued by all our users. Currently, we are directing our efforts towards generating meaningful impact data that can inform service improvements and provide evidence of impact. 1. Surveys: Recently, two RefHelp impact surveys were conducted in primary and secondary care respectively. To know more see the","_links":{"self":[{"href":"https:\/\/apps.nhslothian.scot\/refhelp\/wp-json\/wp\/v2\/pages\/10447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apps.nhslothian.scot\/refhelp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/apps.nhslothian.scot\/refhelp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/apps.nhslothian.scot\/refhelp\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/apps.nhslothian.scot\/refhelp\/wp-json\/wp\/v2\/comments?post=10447"}],"version-history":[{"count":59,"href":"https:\/\/apps.nhslothian.scot\/refhelp\/wp-json\/wp\/v2\/pages\/10447\/revisions"}],"predecessor-version":[{"id":27664,"href":"https:\/\/apps.nhslothian.scot\/refhelp\/wp-json\/wp\/v2\/pages\/10447\/revisions\/27664"}],"up":[{"embeddable":true,"href":"https:\/\/apps.nhslothian.scot\/refhelp\/wp-json\/wp\/v2\/pages\/10423"}],"wp:attachment":[{"href":"https:\/\/apps.nhslothian.scot\/refhelp\/wp-json\/wp\/v2\/media?parent=10447"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/apps.nhslothian.scot\/refhelp\/wp-json\/wp\/v2\/categories?post=10447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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